Delivery, Returns & Recycling

We currently ship worldwide from yotoplay.com but there may be some countries where we cannot, due to high shipping costs or regulatory reasons. This will be indicated at checkout.

For US customers, please visit us.yotoplay.com.

For Canadian customers, please visit ca.yotoplay.com.

For European (including Norway and Switzerland) customers, please visit eu.yotoplay.com.

For Australian customers, please visit au.yotoplay.com

We ship from our Canadian warehouse near Toronto and shipping times will vary depending on your delivery location. The shipping times are shown at checkout. If your ordered products are in stock we will aim to ship by the next business day. Please only contact us if you have not received your order after 5 days from dispatch email. Thanks for your understanding.

The shipping costs vary by country and will be indicated at Checkout. Note that shipping costs are calculated after discount code or tokens have been applied.

**Changed your mind? No problem. ** When purchased from yotoplay.com, you can return Yoto Players, Yoto Minis, Yoto Cards, Yoto Card Packs or Yoto supplied accessories within 60 days of purchase, for any reason. For orders placed between 1 October and 31 December, you can return your items within 60 days or by 31 January, whichever is later.

To be eligible for a return, items must be undamaged, unopened (for Yoto Cards and Yoto Card Packs), in their original packaging, and with all the original contents.

Return arrangements may vary by region (see details below).

Please note: If your Yoto product develops a fault and you would prefer a refund, and it was purchased from Amazon or another retailer (whether online or at a retail outlet), you will need to return it to your original place of purchase. Each retailer has their own returns process, so it’s best to check their policy before getting started.

Returns Process

1. Go to returns.yotoplay.com.
2. Enter:
   • Your full order number (including the #), as shown in your order confirmation email.
   • The email address associated with the order.
3. Please note: Products from different orders cannot be returned in the same return request.
4. If your order is within the applicable return window, you can proceed with the return.
5. If you are returning Yoto Cards or Card Packs, you will be asked to confirm that the items are unopened.
   • Opened Yoto Cards and Card Packs cannot be returned.
   • If you select the wrong option, please contact us and provide a photo of the item so we can verify its condition.
6. Tell us the reason for your return, providing as much detail as possible.
7. Choose your preferred outcome:
   • Refund – The item will be refunded to your original payment method.
   • Store Credit – You will receive Store Credit as a gift card equal to the amount paid for the returned product.
   • Exchange – Available for accessories only.
8. Choose a return shipping method. Customers returning items from the UK, EU, USA, Canada, Australia, or New Zealand may be eligible for free return shipping. Yoto will cover return shipping costs for products valued above:
   • £20 (UK)
   • €20 (EU)
   • US$20 (USA)
   • CA$35 (Canada)
   • AU$38 (Australia and New Zealand)
9. For products below these thresholds, customers are responsible for arranging and paying for return shipping. You may also choose to arrange your own shipping. If you do:
   • You are responsible for the shipment until it reaches Yoto.
   • Yoto will not reimburse any shipping costs.
10. If you are returning an item from outside the UK, EU, USA, Canada, Australia, or New Zealand, you must arrange and pay for return shipping yourself. You are also responsible for any insurance, packaging, and risk of loss or damage during transit.
11. If Yoto is arranging your return, please note that you may need access to a printer to print the return label and packing slip sent by email.
12. Once your return request has been approved, you will receive a packing slip. Return requests are typically approved automatically within a few minutes, although manual verification may occasionally take longer. Please include the packing slip inside your return parcel.
13. Package the item securely to prevent damage and send it using the specified carrier or your chosen postal service, or drop-off location.
14. Once we receive and inspect the returned item, and provided it is in satisfactory condition, we will process your chosen outcome within 7 working days.
15. If a returned item is damaged, incomplete, or not returned in its original packaging, we may:
    • Reduce the refund amount to reflect any loss in value; or
    • Return the item to you.
16. For Yoto Cards and Card Packs, all contents must be returned sealed, complete and in the condition sold.

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 7 working days of inspection.

Original delivery charges are non-refundable, except where required by applicable law.

Haven’t received your refund?

If your refund has not appeared yet:

1. Check your bank account again.
2. Contact your card provider, as they may still be processing the refund.
3. Contact your bank, as there may be a delay before the refund is posted to your account.

If you have completed all of the above steps and still cannot locate your refund, please contact us, and we will be happy to help.

Sale items Sale items will be refunded at the price paid at the time of purchase.

Gifts Refunds are always issued to the original purchaser.

If a refund is provided as Store Credit, the resulting gift card can be shared or transferred.

Exchanges are only available for accessories within the applicable return period.

If you would like to exchange an accessory (for example, for a different colour), follow the return process above and select Exchange as your preferred outcome.

Exchanges are subject to stock availability and are only available for the same accessory in a different variant, such as a different colour.

The same return shipping rules and eligibility thresholds apply to exchanges.

Warranty replacements are separate from the standard returns process.

Within the applicable warranty period, we will replace items that are faulty, defective, or damaged. If you experience an issue with your product, please contact us, and we will guide you through the next steps.

Please visit our Product Guarantee page for more information.

All policies and processes are subject to change at any time. The latest versions will always be available on the Yoto website.

You might be surprised to learn that WEEE is not in fact the sound of a child plummeting down a slide, but it’s actually the Waste Electrical & Electronic Equipment Directive. It’s far more exciting and useful than it sounds, so please do read on!

Sure. So what is it? The Directive states that as a retailer, we must provide a way for customers buying our new electrical products (i.e. Yoto Player, Yoto Mini, Headphones), the opportunity to recycle their old electrical items free of charge. We are registered with a company called Valpak to help us offer this service through their Distributor Take Back Scheme. We are also registered with Valpak for manufacturer compliance under the Directive.

Which items can be recycled? Wherever you see a picture of a wheelie bin crossed out, this is to show you that old electrical equipment can be recycled - reusing or safely disposing of any hazardous materials, and not be thrown away in your normal waste. So please keep it separate from your other waste and don’t throw it out!

Count me in! Where do I recycle them? Head over to www.ecosystem.eco/ for how to find a local recycling facility

Great. Now, show me the legal stuff. Ok! Our WEEE Producer number is WEE/MM6680AA Our Battery Producer number is BPRN09070 Our DTS registration ID is 600035